FAQ

○ Do you accept credit cards?

We gladly accept MasterCard, Visa, and American Express. Unfortunately we cannot accept gratuities on credit cards.

○ What is your cancellation policy?

Spa facilities are available for guests 18 years of age and older.

○ Can I just “walk in” and get in for a service?

For certain services we can almost always accommodate a walk-in, but this is not a guarantee. The only way to ensure that we will have availability is to book an appointment.

○ Why do prices vary for hair services and waxing?

It is difficult to designate a flat fee due to differences in hair length and texture which can affect the amount of work a practitioner has to expend to complete the service.

○ Why do you carry a limited line of hair products?

We carry a variety of beauty products; however, we pride ourselves on carrying only the crème de la crème. Our clients can be sure that when purchasing products at Luxe Den, they are purchasing the highest quality.

○ Does Luxe Den offer private parties?

Absolutely! Luxe Den offers spa parties for your special event with a full array of beauty services. Please consult with our spa coordinator for bridal showers, bachelorette celebrations, birthday surprises, or any other party you wish to arrange.

○ Can I walk in and get a consultation?

Yes, please feel free to walk in and discuss your future services with us at any time, free of charge.